These Terms and Conditions govern access to and use of the SWID Business website, mobile application, APIs, and all related payment services (collectively, the “Platform”), operated by Pixller Technologies Private Limited (“SWID Business”, “Pixller Technologies”, “we”, “us”, or “our”).
This document is presented in two parts:
By accessing or using the Platform in any capacity, you agree to be bound by the Part(s) of these Terms applicable to your role, along with our Privacy Policy, our Grievance Redressal Policy, and our Cancellation and Refund Policy, each of which is incorporated herein by reference.
SWID Business provides a technology platform that enables registered users (“User,” “you,” or “your”) to make payments using credit cards for legitimate purposes, including but not limited to GST payments, vendor payments, B2B invoices, and other personal or professional transactions (collectively, the “Services”).
By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy.
When initiating a transaction through the Platform, you confirm and represent that a valid, bona fide relationship exists between you and the intended beneficiary (such as a vendor or service provider), and that the payment reflects the genuine and agreed value of a lawful transaction. SWID Business does not verify, validate, or investigate the authenticity of such relationships or the accuracy of the transaction amounts. You remain solely responsible for ensuring that all transaction details — including the beneficiary’s name, bank account number, and IFSC code — are accurate and complete.
SWID Business acts strictly as a technology and payment facilitation platform and does not provide banking, lending, credit underwriting, or financial advisory services, except as expressly stated in these Terms. To enable the Services, SWID Business may engage third-party service providers, including payment gateways, banks, card networks, or other regulated intermediaries. Such third parties operate independently and may be governed by their own terms, conditions, and privacy policies, which you are encouraged to review separately. SWID Business shall not be responsible for the acts, omissions, or services of such third-party providers beyond its role as a facilitator.
SWID Business is not a school, college, university, educational institution, or any entity that provides educational services. The Platform serves solely as a payment facilitation intermediary between Users and third-party Beneficiaries. SWID Business has no affiliation with, and does not act as a representative or agent of, any school, educational institution, or other Beneficiary. Any payments made through the Platform to educational institutions are transactions between the User and the respective institution; SWID Business’s role is limited to facilitating the transfer of funds.
By registering with SWID Business, you confirm that:
You agree not to use the Platform for any unlawful or prohibited activity, including but not limited to:
Self-Payment Prohibition: Initiating any transaction where you are also the Beneficiary, or where funds are directed — directly or indirectly — to any bank account that you own, co-own, control, or in which you hold a beneficial interest. Such self-directed transactions are strictly prohibited and will be treated as a material breach of these Terms, regardless of the stated purpose of the payment.
SWID Business reserves the right to suspend, restrict, or terminate your account immediately in case of any suspected misuse or regulatory non-compliance.
SWID Business may require you and/or the Beneficiary to provide KYC documentation such as PAN, Aadhaar, bank statements, or other identity proofs to comply with RBI and NPCI guidelines.
You are responsible for the accuracy and authenticity of such documents. SWID Business reserves the right to reject or suspend transactions if documents are invalid, incomplete, or unverifiable.
By initiating a transaction, you authorize SWID Business to:
If the payment fails due to incorrect details or any other reason, SWID Business will refund the amount (after deducting applicable charges) to your source account.
Transactions initiated from your account are treated as authorized by you. You must ensure that the Beneficiary’s account details are correct. SWID Business will not be liable for misdirected payments. In case of fraudulent or unauthorized activity caused by your negligence, SWID Business bears no responsibility. SWID Business may delay, suspend, or cancel a transaction if it suspects fraud, security threats, or regulatory violations.
Beneficiary Account Non-Ownership Declaration: By initiating any transaction through the Platform, you explicitly confirm and agree that: (a) you are not the owner, co-owner, authorized signatory, joint holder, or beneficial holder of the Beneficiary’s bank account to which the payment is being directed; (b) the Beneficiary is a distinct third party with whom you have a genuine, lawful transaction relationship; and (c) you are not using the Platform to transfer funds to yourself, directly or through any intermediary.
Any false representation under this clause constitutes a material breach of these Terms, may constitute fraud under applicable law, and will result in immediate suspension of your account and may be reported to relevant regulatory and law enforcement authorities.
SWID Business may, from time to time, introduce cashback or reward-based promotional offers for eligible transactions made through the Platform. Cashback eligibility, amount, and disbursal timelines will be governed by the respective campaign terms displayed within the app.
Cashback on Credit Card Bill Payments: Users are eligible for a single cashback of up to ₹500 (2%) per calendar month on qualifying credit card bill payments made through the Platform.
SWID Business reserves the right to modify, withdraw, or discontinue any cashback or promotional offer at its sole discretion, without prior notice. Cashback credited erroneously or resulting from invalid transactions may be reversed without notice.
You are responsible for complying with applicable tax laws, including deduction and deposit of Tax Deducted at Source (TDS). SWID Business does not compute, deduct, or remit TDS on your behalf. All liabilities, penalties, or consequences arising from tax non-compliance rest solely with you.
Your data is handled in accordance with our Privacy Policy, which forms an integral part of these Terms. Data is securely stored and processed, may be shared with regulatory authorities, payment partners, or fraud-monitoring agencies as required, and is retained only as long as legally necessary or operationally required.
If a transaction fails before reaching the Beneficiary’s account, the amount (minus processing charges) will be refunded to your source account. Once funds are settled in the Beneficiary’s account, refunds will not be processed. If a transaction is disputed or reversed by your card issuer, the Beneficiary will be responsible for reimbursing SWID Business for the amount and any penalties. Failure by the Beneficiary to cooperate in a chargeback investigation within three (3) working days may result in permanent debit or account action.
Full details of our refund process are set out in our Cancellation and Refund Policy.
In the event that funds are wrongfully credited to your account or a Beneficiary’s account due to any technical error, processing fault, or system malfunction, SWID Business reserves the right to reverse or recover such excess or wrongful amounts, and to suspend or place future payments on hold until the excess amount is successfully recovered or adjusted.
You agree that any wrongful credit does not create a valid claim or entitlement in your favor, and you undertake to cooperate fully in facilitating the reversal or recovery of such funds. This clause is enforceable in accordance with applicable Indian laws, including Section 72 of the Indian Contract Act, 1872 (money paid under mistake or coercion).
To the maximum extent permitted by law, SWID Business shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the Platform. SWID Business is not responsible for disputes between Users and Beneficiaries or errors caused by inaccurate information provided by Users. SWID Business’s aggregate liability shall not exceed the total fees paid by you for the disputed transaction.
SWID Business shall not be held liable for delays or failures due to events beyond its reasonable control, including but not limited to natural disasters, government actions, cyberattacks, or network outages.
SWID Business may, at its sole discretion, suspend or terminate your account or restrict access to the Platform without notice in cases of fraudulent or suspicious activity, breach of these Terms, or regulatory or security concerns. Any pending transactions may be cancelled, and refunds (if applicable) will be processed as per our Cancellation and Refund Policy.
These Terms are governed by the laws of India. Any dispute shall be settled by a sole arbitrator appointed under the Arbitration and Conciliation Act, 1996, seated in Hyderabad, India. Subject to arbitration, the courts of Hyderabad, Telangana shall have exclusive jurisdiction.
You agree to indemnify and hold harmless SWID Business, its directors, and employees from any loss, claim, penalty, or damage arising from misuse of the Platform, provision of false or inaccurate information, or non-compliance with applicable laws or tax obligations.
You waive all claims against SWID Business for any loss or liability arising from unauthorized access or misuse of data (except where caused by gross negligence), disputes with Beneficiaries or third parties, or errors in transaction details entered by you.
SWID Business reserves the right to modify, amend, or replace these Terms at any time without prior notice. The revised version will be published on the Platform, and continued use will be deemed acceptance of the updated Terms.
For any queries, concerns, or complaints, please refer to our Grievance Redressal Policy, or contact our Grievance Team at Business@swid.one. Customer support is available 24x7 for assistance.
By using the SWID Business Platform, you acknowledge that you have read, understood, and agreed to Part A of these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Platform immediately.
This Part B applies to Sellers, Beneficiaries, educational institutions, coaching centres, training providers, tutors, vendors, and other entities that receive payments through the Platform (each, a “Payee”, “Seller”, or “Beneficiary”).
SWID Business provides a technology platform that enables registered Users to make payments using credit cards for legitimate purposes, including education fees, tuition fees, token payments, vendor dues, and other similar transactions.
By onboarding onto or receiving payments through the Platform, a Payee agrees to be bound by this Part B, along with our Privacy Policy, each of which is incorporated herein by reference.
SWID Business acts strictly as a technology and payment facilitation platform and does not provide banking, lending, credit underwriting, or financial advisory services, except as expressly stated in these Terms. Third-party payment aggregators, banks, and card networks engaged to enable the Services operate independently and are governed by their own terms; SWID Business is not responsible for their acts, omissions, or services beyond its role as a facilitator.
SWID Business operates a Marketplace model enabling Users to make payments to Payees for education-related and other permitted services and fees. The parties acknowledge and agree that:
To receive payments through the Platform, Payees may be required to complete onboarding, including submission of identity and business documents, PAN, bank account details and supporting information, and licences, registrations, or approvals required under Applicable Law.
The Payee authorises SWID Business to verify information directly or through third parties, access documents already available with SWID Business, and conduct background, compliance, or risk checks. SWID Business reserves the right, in its sole discretion, to accept, reject, suspend, or terminate any Payee onboarding or relationship without assigning any reason. Submission of false, misleading, manipulated, or fabricated information shall entitle SWID Business to immediate suspension or termination.
Payments made by Users are processed through payment aggregators, banks, and card networks before settlement to Payees. From the Transaction Amount, SWID Business may deduct Platform Fees, taxes or statutory deductions (if applicable), refunds, chargebacks, and penalties or reversals permitted under these Terms.
SWID Business may withhold, delay, or suspend settlements where refunds, disputes, or Chargeback Events exist; fraud, misuse, or abnormal activity is suspected; incorrect or incomplete bank details are provided; or where required under Applicable Law or by any regulatory or governmental authority.
Payees are solely responsible for refunds related to the services they provide. Once funds are credited to the Payee’s account, SWID Business bears no refund liability.
All Chargeback Events are the sole responsibility of the Payee. Upon notification, the Payee must provide required documentation within prescribed timelines. If a Chargeback Amount is debited to SWID Business, SWID Business may recover such amount by deduction from future settlements or direct recovery from the Payee. The Payee shall indemnify SWID Business for all losses, penalties, fees, and costs arising from Chargeback Events.
The Payee is solely responsible for determining, collecting, reporting, and remitting all applicable taxes, including TDS; complying with GST, income tax, and other statutory obligations; and any penalties, interest, or liabilities arising from non-compliance. SWID Business does not compute, deduct, or remit taxes on behalf of the Payee.
The Payee represents, warrants, and undertakes that all information provided is accurate, complete, and not misleading; that its services are lawful and genuine; that no false or exaggerated claims are made; that customer data is handled securely and confidentially; and that no money laundering, fraud, or prohibited activity is involved. The Payee grants SWID Business the right to audit, inspect records, and review compliance, and agrees to cooperate fully.
All intellectual property in the Platform, including trademarks, software, and content, remains the exclusive property of SWID Business. The Payee is granted a limited, non-exclusive, non-transferable, revocable licence solely to use the Platform for permitted purposes.
Each party shall keep confidential all non-public information obtained under these Terms. SWID Business may share Payee information with banks, payment partners, and card networks; regulators, government authorities, and law enforcement; and auditors, advisors, and service providers. Confidentiality obligations survive termination for three (3) years.
The Payee shall indemnify, defend, and hold harmless SWID Business against all losses arising from breach of these Terms; customer disputes or complaints; chargebacks and refunds; regulatory penalties; fraud, misconduct, or misrepresentation; and data protection or intellectual property violations. These obligations survive termination.
To the maximum extent permitted by law, SWID Business shall not be liable for any indirect, incidental, or consequential damages, and SWID Business’s aggregate liability shall not exceed the Platform Fees earned on the disputed Transaction.
The Platform and Services are provided “AS IS” and “AS AVAILABLE.” SWID Business disclaims all warranties, express or implied, and shall not be liable for delays or failures caused by events beyond its reasonable control, including force majeure events.
SWID Business may suspend or terminate a Payee’s access to the Platform immediately if these Terms are breached; fraud, misuse, or excessive disputes occur; regulatory, compliance, or security risks arise; or where required under Applicable Law.
These Terms shall be governed by the laws of India. The courts at Hyderabad, Telangana shall have exclusive jurisdiction.
SWID Business reserves the right to modify these Terms at any time. Continued use of the Platform constitutes acceptance of the revised Terms.
For queries or complaints, please refer to our Grievance Redressal Policy, or contact Business@swid.one.
By receiving payments through the SWID Business Platform, the Payee acknowledges that it has read, understood, and agreed to Part B of these Terms.
For questions or support regarding these Terms, please contact:
SWID Business Support
Address:
Pixller Technologies Private Limited,
Flat No. 401, 4th Floor, Lingama Nilayam,
Plot No. 31/A,
Ganesh Nagar,
Peerzadiguda,
Hyderabad – 500039,
Telangana, India.
Email: Business@swid.one | Phone: 040 2932 0302